Malaysian Client Relationship Officer

Reference: Malaysian Client Relationship Officer
Job Title: Malaysian Client Relationship Officer
Location: Limassol
Our client is amongst the leading financial services companies with offices worldwide. We are seeking to recruit a Native Malaysian speaker to join their team in Limassol.

Job Description

  • Maintain contact with existing clients to ensure high levels of client satisfaction
  • Informs and assists all clients in relation to the use of all current and future products
  • Assists customers who wish to open or manage a trading account
  • Informs all existing and potential clients of any new products and promotions that the Company is offering
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Provides quality and efficient live support to existing and potential clients
  • Answers emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
  • Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
  • Provides troubleshooting and support for the basic functions of the trading platform
  • Welcome calls/call back requests
  • Posts information regarding Company’s products and services to relevant forums

Required Education & Experience

  • University/College degree in Business, Marketing or Computer related field or equivalent
  • Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
  • Fluency in English and Native Malaysian
  • Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)

Remuneration & Benefits

On offer is a competitive salary to include 13th salary, medical insurance plus career advancement.

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