| Reference: | CP 012042 |
| Job Title: | Service Assurance Engineer |
| Location: | Limassol |
Our client, a neutral software development company based in Limassol and is seeking to recruit a Service Assurance Engineer. Our client provides premium products to the foreign exchange industry.
You will be a team player with sharp interpersonal skills and determination to achieve excellent service. You will be providing assistance to clients and colleagues relating to content and technical functions of our products.
Fluency in Russian and English languages is required
Responsibilities
- Customer assurance in relation to content of solutions and technical characteristics
- Assisting through customer integration (pre-sale and post-sale state)
- Liaising with internal departments (Service Assurance, NOC, Developer teams, Sales Team, Product Managers)
- Liaising with customers in accordance with the superiors’ instructions
Requirements
- BSc in Computers or Finance
- Technical background (SQL, Unix, web services)
- Knowledge of customer service principles, practices and administrative procedures
- Adaptability, initiative, stress tolerance with organizational and listening skills for problem analysis and solving
- Excellent communication skills – verbal and written
- Fluent English and Russian + other languages are a plus
Additional requirements are an added advantage
- Knowledge of financial markets
- Knowledge of FIX protocol
- Algorithmic programming/trading experience
On offer is an excellent salary and bonus package.
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