Support Engineer Limassol

Reference: CP 12374
Job Title: Support Engineer Limassol
Location: Limassol
Support Engineer Limassol

We are seeking to recruit a support engineer on behalf of our client, a financial trading company based in Limassol

The role will entail providing assistance to clients and colleagues relative to content and technical functions of the company products.

Required Skills, Experience & Education

BSc in Computers or Finance

Technical background (SQL, Unix, web services)

1+ Years’ experience in Customer Support

Knowledge of customer service principles, practices and administrative procedures

Adaptability, initiative, stress tolerance with organizational and listening skills for problem analysis and solving

Excellent verbal and written communication skills in English, Russian would be an additional advantage

Knowledge of financial markets is a plus

ITIL/ITSM is a plus

Knowledge of FIX protocol is a plus

Algorithmic programming/trading experience is a plus

Job Responsibilities

Customer assurance in relation to content of solutions and technical characteristics

Assisting through customer integration (pre-sale and post-sale state)

Liaising with internal departments

Liaising with customers in accordance with the superiors’ instructions

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Forex Dealer Limassol

Reference: CP 12368
Job Title: Forex Dealer Limassol
Location: Limassol
Forex Dealer Limassol

Our client, a Limassol based Forex company is seeking to recruit an experienced Dealer/Broker

The vacancy will be on a rotational shift basis.

Qualifications

Financial Background – Bachelor or Master in a related degree or similar professional qualification

Holder of Investment firm certificate such as reception and transmission of orders or execution of orders

Job Description

The successful candidate will be responsible for managing client relationships and executing clients’ currency transactions, ensuring and that clients have access to up-to-date market and pricing information.

Obtaining FX pricing from Liquidity providers and execute client trades

Company Dealing System Maintenance

Running complex reporting as required by company management

Interacting with Liquidity providers and aggregators in order to obtain best pricing and execution for the company and its clients

Quoting, confirming and transmitting client trades in line with company’s policy and procedures

Providing an overview of all relevant market activity to the investment team

Keeping up to date with market information and monitoring trends in all major currency pairings

Updating colleagues and supporting colleagues from other departments

Required Skills & Experience

3 years experience in either a financial institution or brokerage firm

Previous dealing room experience of any kind would be considered as advantageous

Good knowledge of Financial Markets

Ability to work in a fast-paced environment

Work well under pressure

Excellent Mathematical skills

Excellent verbal and written communication skills in English

Excellent knowledge of MS Excel

Proficiency in different trading platforms would be considered as advantageous

Good organizational and interpersonal skills

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Forex Sales Associates – Limassol

Reference: CP 12369
Job Title: Forex Sales Associates - Limassol
Location: Limassol
Forex Sales Associates – Limassol

Ẁe are seeking to recruit Forex sales Executives for our client in Limassol.

Our client will consider both experienced an non experienced applicants

Successful candidates will be assigned leads based on their language skills and will have the following responsibilities:

Make welcome calls and follow up calls to new and existing clients

Receive calls from clients and help them with any issues they may have

Use livechat, skype and e-mail to contact and be contacted by existing and potential clients

Participate in financial/ forex forums

Translate promotional materials of the Company

Requirement to the candidates

Fluent written and spoken English, plus other language skills will be an advantage

No visa requirements (EU citizen or similar)

Good knowledge of Forex industry mechanics

Financial education and Forex courses shall be considered an advantage

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Polish Sales Officer FOREX Limassol

Reference: CP 12363
Job Title: Polish Sales Officer FOREX Limassol
Location: Limassol
Polish Sales Officer FOREX Limassol

Our client is an international leading provider of foreign exchange trading services. Due to the expansion of their department we seek to recruit a dynamic individual for the position of

Polish Sales Officers

Our client is seeking to recruit individuals with previous experience in a recognized FOREX company

Job Description

Maintaining contact with clients to ensure high levels of Client Satisfaction.

Providing general information regarding FX platforms and services offered

Conducting outbound calls to prospective customers who are interested in trading Forex

Assisting customers who wish to open or manage a trading account

Actively following up on queries and provide feedback to customers in a timely manner

Informing clients of any new products and promotions that the company is offering

Demonstrating ability to interact and cooperate with all company employees.

Building trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

Maintaining professional internal and external relationships that meet company core values.

Proactively establishing and maintaining effective working team relationships with all support departments.

Key Attributes

Previous relevant experience within a recognized FOREX company

University / College graduate in business, marketing, or computer related field or equivalent

Dynamic and self-motivated with strong sales skills

Good presentation, organizational and time management skills

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Forex Dealer / Broker Limassol

Reference: CP 12341
Job Title: Forex Dealer / Broker Limassol
Location: Limassol
Forex Dealer / Broker Limassol

Our client, a Limassol based Forex company is seeking to recruit an experienced Dealer/Broker

The vacancy will be on a rotational shift basis.

Job Description

The successful candidate will be responsible for managing client relationships and executing clients’ currency transactions, ensuring and that clients have access to up-to-date market and pricing information.

Obtaining FX pricing from Liquidity providers and execute client trades

Company Dealing System Maintenance

Running complex reporting as required by company management

Interacting with Liquidity providers and aggregators in order to obtain best pricing and execution for the company and its clients

Quoting, confirming and transmitting client trades in line with company’s policy and procedures

Providing an overview of all relevant market activity to the investment team

Keeping up to date with market information and monitoring trends in all major currency pairings

Updating colleagues and supporting colleagues from other departments

Required Skills & Experience

3 years experience in either a financial institution or brokerage firm

Previous dealing room experience of any kind would be considered as advantageous

Good knowledge of Financial Markets

Ability to work in a fast-paced environment

Work well under pressure

Excellent Mathematical skills

Excellent verbal and written communication skills in English

Excellent knowledge of MS Excel

Proficiency in different trading platforms would be considered as advantageous

Good organizational and interpersonal skills

Qualifications

Financial Background – Bachelor or Master in a related degree or similar professional qualification

Holder of Investment firm certificate such as reception and transmission of orders or execution of orders

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Portuguese Client Relationship (Forex ) Limassol

Reference: CP 12332
Job Title: Portuguese Client Relationship (Forex ) Limassol
Location: Limassol
Portuguese Client Relationship (Forex ) Limassol

Our client a registered Forex company based in Limassol is seeking talented and experienced individuals who are native Portuguese speakers to join their Client Relationship Department.

Job Description

Maintaining contact with existing clients to ensure high levels of client satisfaction.

Providing general information regarding company services

Assisting customers who wish to open or manage a trading account.

Informing all existing and potential clients of any new products and promotions that the Company is offering.

Demonstrating the ability to interact and cooperate with colleagues, building trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, solve problems creatively and demonstrate high integrity.

Maintaining professional internal and external relationships that meet Company’s core values.

Providing quality and efficient live support to existing and potential clients.

Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)

Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.

Providing troubleshooting and support for the basic functions of the trading platform.

Welcome calls/call back requests.

Informing and assisting all clients in relation to the use of all current and future products.

Post information regarding Company’s products and services to relevant forums.

Requirements

University / College graduate in business, marketing, or computer related field or equivalent

Relevant Experience in the Forex Industry

Dynamic and self-motivated with strong sales skills

Good organizational and time management skills

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Spanish Client Relationship (Forex ) Limassol

Reference: Cp 12331
Job Title: Spanish Client Relationship (Forex ) Limassol
Location: Limassol
Spanish Client Relationship (Forex ) Limassol

Our client a registered Forex company based in Limassol is seeking talented and experienced individuals who are native Spanish speakers to join their Client Relationship Department.

Job Description

Maintaining contact with existing clients to ensure high levels of client satisfaction.

Providing general information regarding company services

Assisting customers who wish to open or manage a trading account.

Informing all existing and potential clients of any new products and promotions that the Company is offering.

Demonstrating the ability to interact and cooperate with colleagues, building trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, solve problems creatively and demonstrate high integrity.

Maintaining professional internal and external relationships that meet Company’s core values.

Providing quality and efficient live support to existing and potential clients.

Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)

Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.

Providing troubleshooting and support for the basic functions of the trading platform.

Welcome calls/call back requests.

Informing and assisting all clients in relation to the use of all current and future products.

Post information regarding Company’s products and services to relevant forums.

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French Customer Support (Forex) Limassol

Reference: CP 12337
Job Title: French Customer Support (Forex) Limassol
Location: Limassol
French Customer Support (Forex) Limassol

Our client a Forex company based in Limassol is, seeking to recruit Customer Support representatives who are fluent in the French language.

Job Description

Overall responsibility for providing after-sales support to clients who have activated their trading accounts.

Responding to client requests and questions via, telephone, chat and email

Assisting with any and all after-sales issues, which may include collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc

Coordinating with the sales team and other relevant departments to properly and effectively assist clients

Required Experience & Skills

Basic knowledge of FX

Computer literate

Fluency in English & French

EU Citizenship or the right to work in Cyprus without a visa or work permit

Previous experience in an office environment preferably with customer focus elements

Excellent communication & organisational skills

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Arabic Customer Support (Forex) Limassol

Reference: CP 12336
Job Title: Arabic Customer Support (Forex) Limassol
Location: Limassol
Arabic Customer Support (Forex) Limassol

Our client a Forex company based in Limassol is, seeking to recruit Customer Support representatives who are fluent in the Arabic language.

Job Description

Overall responsibility for providing after-sales support to clients who have activated their trading accounts.

Responding to client requests and questions via, telephone, chat and email

Assisting with any and all after-sales issues, which may include collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc

Coordinating with the sales team and other relevant departments to properly and effectively assist clients

Required Experience & Skills

Basic knowledge of FX

Computer literate

Fluency in English & Arabic

EU Citizenship or the right to work in Cyprus without a visa or work permit

Previous experience in an office environment preferably with customer focus elements

Excellent communication & organisational skills

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Russian Customer Support (Forex) Limassol

Reference: CP 122335
Job Title: Russian Customer Support (Forex) Limassol
Location: Limassol
Russian Customer Support (Forex) Limassol

Our client a Forex company based in Limassol is, seeking to recruit Customer Support representatives who are fluent in the Russian language.

Job Description

Overall responsibility for providing after-sales support to clients who have activated their trading accounts.

Responding to client requests and questions via, telephone, chat and email

Assisting with any and all after-sales issues, which may include collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc

Coordinating with the sales team and other relevant departments to properly and effectively assist clients

Required Experience & Skills

Basic knowledge of FX

Computer literate

Fluency in English & Russian

EU Citizenship or the right to work in Cyprus without a visa or work permit

Previous experience in an office environment preferably with customer focus elements

Excellent communication & organisational skills

More Information