Customer Care Officer

Our client is a leading Financial Services provider based in Limassol. We are recruiting an their behalf an English speaker to join their team.

The position does involve a rotational shift pattern as follows, working 5 days a week.

  • Week 1. 8.00am – 4.30pm
  • Week 2. 2.00pm – 10.30pm

Job Description

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results

Required Skills & Experience

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent in English language both oral and written.
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • EU passport holder

Remuneration & Benefits

  • Base salary starts at €14,400, Gross per year.
  • Performance related bonus
  • Private health insurance
  • Corporate pension fund