Customer Care Officers (Various Languages)

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Our client is one of the most established Forex companies in Cyprus with their offices located in the centre of Limassol.

We are seeking to recruit on their behalf Customer Care Officers who are native in one of the following languages and good English speaking skills.

Spanish, Hungarian, Arabic, French, Italian

German, Russian, Korean, Polish, Portuguese

The position involves a weekly rotating shift bases working Monday – Friday as follows

8.00am – 4.30pm

4.00pm – 00.30am

Plus, once a month you will be expected to work either one Saturday or Sunday with a day of in lieu.

 Job Description

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Assisting clients with queries and questions
  • Resolving product and service related issues promptly and professionally
  • Promoting available products and services to clients
  • Interacting with other departments

Required Skills & Experience

  • Previous experience in a similar job role
  • Excellent communication and interpersonal skills
  • Outstanding customer communication skills
  • Strong organizational and analytical skills
  • Excellent computer literacy
  • EU status or the right to live and work in Cyprus

Remuneration & Benefits

  • Salary from €1,300 Gross per month based on previous experience.
  • Annual bonus
  • Annual salary review
  • Medical insurance
  • 21 days’ annual leave