Our client is one of the leading Forex Companies based in Limassol. We are seeking to recruit an Arabic speaking Customer Relations Officer to join their team.
Job Description
- Assists customers who wish to open a trading account
- Handles welcome calls/call-back requests
- Maintains contact with existing clients to ensure high levels of client satisfaction
- Provides general information in regard to company platforms and services offered
- Informs and assists clients in relation to the use of all current and future products
- Provides quality and efficient live support to existing and potential clients
- Maintains professional internal and external relationships that meet Company’s core values
- Delivers service and support to customers through live chats, emails, phone calls and meetings
- Collects customer feedback and follows up e.g. requests for new products and services
- Suggests ideas and actions to develop the market
- Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns
Requirements
- University Degree preferably in Finance or Economics
- Previous relevant working experience will be considered an asset
- Excellent command of the English and Arabic language
- Computer literacy with very good working knowledge of Microsoft Office applications
Remuneration and Benefits
- Competitive base salary to include 13th salary
- Medical Insurance
- Provident fund
- In house dining