Customer Relations Officer Native English Speaker

Our client is a leading Financial Services provider based in Limassol.

We are seeking to recruit a Native English speaker to join their team

Job Description

  • Assists customers who wish to open a trading account.
  • Handles welcome calls/call-back requests.
  • Maintains contact with existing clients to ensure high levels of client satisfaction.
  • Informs and assists clients in relation to the use of all current and future products.
  • Provides quality and efficient live support to existing and potential clients.
  • Delivers service and support to customers through live chats, emails, phone calls and meetings.
  • Collects customer feedback and follows up e.g. requests for new products and services.
  • Suggests ideas and actions to develop the market.
  • Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns.

Required Skills & Experience

  • University Degree preferably in Finance or Economics.
  • Native English language.
  • Previous relevant working experience will be considered an asset.
  • Computer literacy with very good working knowledge of Microsoft Office applications.

Remuneration and Benefits

  • Competitive salary including a 13th salary,
  • Provident fund,
  • Medical and life insurance,
  • Free in-house cafeteria.