Our client is a very well established and leading Forex company based in Limassol
We are recruiting for Customer Relations Officers for Native Chinese speakers.
Some staggered shift work is required.
- Assisting customers who wish to open a trading account.
- Handles welcome calls/call-back requests.
- Maintains contact with existing clients to ensure high levels of client satisfaction.
- Provides general information in regarding the company platforms and services offered.
- Informs and assists clients in relation to the use of all current and future products.
- Provides quality and efficient live support to existing and potential clients.
- Maintains professional internal and external relationships that meet Company’s core values.
- Delivers service and support to customers through live chats, emails, phone calls and meetings.
- Collects customer feedback and follows up e.g. requests for new products and services.
- Suggests ideas and actions to develop the market.
- Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns.
Required Skills & Experience
- University Degree preferably in Finance or Economics.
- Excellent command of the English language plus Native Chinese speaker.
- Previous relevant working experience will be considered an asset.
- Computer literacy with very good working knowledge of Microsoft Office applications.
Remuneration and Benefits
- Competitive salary including a 13th salary,
- Relocation package,
- Visa arrangements for the employee and family members (if applicable),
- Provident fund,
- Medical and life insurance,
- Complimentary in house dining