Customer Relations Officers – Various Languages

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Our client is a very well established and leading Forex company based in Limassol

We are recruiting for Customer Relations Officers for Native speakers in any of the following languages

English, Chinese, Indian, Indonesian, Italian Japanese, Spanish & Thai.

Some staggered shift work is required.

Job Description

  • Assisting customers who wish to open a trading account.
  • Handles welcome calls/call-back requests.
  • Maintains contact with existing clients to ensure high levels of client satisfaction.
  • Provides general information in regarding the company platforms and services offered.
  • Informs and assists clients in relation to the use of all current and future products.
  • Provides quality and efficient live support to existing and potential clients.
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Delivers service and support to customers through live chats, emails, phone calls and meetings.
  • Collects customer feedback and follows up e.g. requests for new products and services.
  • Suggests ideas and actions to develop the market.
  • Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns.

Required Skills & Experience

  • University Degree preferably in Finance or Economics.
  • Excellent command of the English language plus Native speaker of one of the above languages
  • Previous relevant working experience will be considered an asset.
  • Computer literacy with very good working knowledge of Microsoft Office applications.

Remuneration and Benefits

  • Competitive salary including a 13th salary,
  • Relocation package,
  • Visa arrangements for the employee and family members (if applicable),
  • Provident fund,
  • Medical and life insurance,
  • Complimentary in house dining