Customer Service Associate (Native English Speaker)

Apply To Job Vacancy

Our client is a very well established International company with offices around the world and a base in Limassol.

The Cyprus office is expanding and are looking for a young, smart and proactive Customer Service Associate that cares about customers’ experiences and communicates in social media with empathy to join the team

The working hours are Monday – Friday 9.00am – 6.00pm ( 1 hour for lunch) plus you will work 1 Saturday a month and have a weekday off accordingly.

Job Description

  • You are the front line, go-to resource for any customer related issues
  • Communicating with customers via phone, email, chat and ticketing system
  • Making it your mission to foster exceptional customer experiences across the company sites
  • Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues related to the company products
  • Providing knowledgeable answers to questions about products, pricing and availability
  • Taking ownership of the customer experience
  • Social media posting in common social media platforms
  • Image editing and simple graphic design tasks (photoshopping)
  • Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

Required Skills & Experience

  • Native English speaker
  • Limassol resident
  • Bachelor’s degree or equivalent
  • +2 years of Customer Service experience
  • Excellent phone etiquette and excellent verbal and writing skills
  • Strong interpersonal communication skills
  • Be able to work well autonomously and take initiatives
  • Fluent in Photoshop with basic graphic design understanding
  • Flexible work schedule to accommodate business needs
  • Comfortable managing competing priorities with a high level of attention to detail
  • Ability to multitask
  • Experience with customer support ticketing systems will be considered and advantage

Remuneration & Benefits

  • Gross Annual Salary €18,000 Per Year
  • Annual bonus based on performance.
  • Opportunity for career progression and self-development.
  • 21 days annual leave