Customer Support Officer (Chinese speaker)

Our client is one of the leading Forex Companies based in Limassol. We are seeking to recruit a Chinese speaker to join their team.

Job Description

Delivers service and support to customers through live chats, emails and phone calls,
Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps,
Handles and resolves customer complaints,
Provides information to customers in regard to Company’s services and products,
Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries,
Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,
Inform customer about internal regulations and procedures of the Company,

Required Skills & Experience

Qualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantage,
Fluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of management,
Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems.
Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).

Remuneration and Benefits