Customer Support Officer (Chinese speaker)

Our client is one of the leading Forex Companies based in Limassol. We are seeking to recruit a Chinese speaker to join their team.

Job Description

  • Delivers service and support to customers through live chats, emails and phone calls,
  • Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps,
  • Handles and resolves customer complaints,
  • Provides information to customers in regard to Company’s services and products,
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries,
  • Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,
  • Inform customer about internal regulations and procedures of the Company,

Required Skills & Experience

  • Qualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantage,
  • Fluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of management,
  • Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems.
  • Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).

Remuneration and Benefits

  • Competitive base salary to include 13th salary
  • Medical Insurance
  • Provident fund
  • In house dining