Customers Engagement Associate – Native English Speaker (Work from Home)

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Our client has been established since 2003. They operate worldwide, with offices in USA, China and Cyprus. They are amongst the biggest global online art galleries

They are seeking to recruit a young, smart and proactive Customer Engagement Associate who cares about customers’ experiences and communicates with them on a regular basis to help them meet their needs

  • The position is working from home based on an evening only shift basis, as follows.
  • Monday – Friday 7.00pm – 3.00am

Job Description

  • Communicating with customers via phone, email, chat and ticketing system
  • Introduce Company’s product to preselected Customers
  • Present briefly products unique quality and aesthetics
  • Act both following up the reception of the products but also upon order placement when needed
  • Be able to independently address support cases regarding core functionalities, common “how-to” questions and known issues related to the company products
  • Providing knowledgeable answers to questions about products, pricing and availability
  • Taking ownership of the customer experience
  • Talking to people and proactively solving issues, converting customers into passionate brand ambassadors

Required Skills & Experience

  • Native English-American speaker
  • Bachelor’s degree or equivalent
  • +2 years of Customer Service/Tele-Sales experience
  • Excellent phone etiquette and excellent verbal and writing skills
  • Be able to work at night
  • Strong interpersonal communication skills
  • Be able to work well autonomously and take initiatives
  • Comfortable managing competing priorities with a high level of attention to detail
  • Patient and empathetic

Benefits

  • Base salary €1,400.00 NET per month
  • Opportunity for career progression and self-development.
  • Financially stable environment