Helpdesk Support (Software)

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Our client is involved in the marketing, development, implementation and technical support of cutting-edge software solutions for some of the most successful companies in Cyprus.

Recent graduates who have a good technical background may be considered

A major factor in their success has been their commitment to amazing support for their clients during and after implementation of the software packages . We are seeking to hire a dedicated helpdesk operator to join their talented team working on customer service and technical support for their clients.

This is a full-time position based in their offices just outside Nicosia, suitable for people who enjoy working in a challenging environment and have a passion for technology and its ability to transform business.

Job Deascription

  • Become an expert in the software systems supported by the company.
  • Handle support requests by telephone or email.
  • Perform the first level of troubleshooting for basic or common issues.
  • Redirect more complex issues or requirements to the appropriate internal or external resources.
  • Quickly identify and escalate situations requiring urgent attention.
  • Follow up with clients to ensure complete resolution of issues.
  • Manage the helpdesk ticketing system.
  • Provide training to users.
  • Maintain helpedesk and other relevant documentation.

Required Skills & Experience

  • University degree in a related subject.
  • High level of computer literacy.
  • Excellent analysis and communication skills.
  • A customer-centred approach to technical support.
  • Basic understanding of enterprise business processes.
  • Fluent in Greek and English.
  • Previous experience in software technical support will be a definite advantage.
  • Previous experience in software consulting or development is not essential but will be an advantage.

Remuneration & Benefits

On offer is a competitive salary based on ability & experience and flexible working conditions.