Our client is a leading Forex company with offices based in the centre of Limassol. We are seeking to recruit Portuguese Speaking Customer Care Officers to join their team
Job Description
- Dealing with clients’ inquiries via live chat, email and telephone
- Performing personal clientele analysis and taking actions as required
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Cooperating effectively with other departments as required
- Contributing to team effort by achieving targeted results
Required Skills & Experience
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Native Portuguese speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
Remuneration & Benefits
- Attractive remuneration package plus performance related reward
- Private health insurance
- Private pension insurance