Russian Speaking Customer Care Officer

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Our client is one of the most established Forex companies in Cyprus with their offices located in the centre of Limassol.

We are seeking to recruit on their behalf a Customer Care Officers who is a Native Russian speaker

The position involves a weekly rotating shift bases working Monday – Friday as follows

  • 8.00am – 4.30pm
  • 4.00pm – 00.30am

Plus, once a month you will be expected to work either one Saturday or Sunday with a day of in lieu.

 Job Description

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Assisting clients with queries and questions
  • Resolving product and service related issues promptly and professionally
  • Promoting available products and services to clients
  • Interacting with other departments

Required Skills & Experience

  • Previous experience in a similar job role
  • Excellent communication and interpersonal skills
  • Outstanding customer communication skills
  • Strong organizational and analytical skills
  • Excellent computer literacy
  • Native Russian speaker & good English speaking skills
  • EU status or the right to live and work in Cyprus

Remuneration & Benefits

  • Salary begins at €1,200 Gross per month
  • Annual bonus
  • Annual salary review
  • Medical insurance
  • 21 days’ annual leave