Urdu Speaking Customer Care Officer

Our client is a leading Financial Services provider based in Limassol. We are seeking an Urdu native speaker to join their customer care team. The successful applicant must hold either EU status or the right to live and work in Cyprus with no work permit requirements

Job Description

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results

Required Skills & Experience

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Fluent Urdu speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy

Remuneration & Benefits

  • Gross salary €12,000 per year
  • Private health insurance
  • Corporate pension fund
  • Working Monday – Friday 8.00am – 4.30pm