Arabic Speaking Customer Care Officer

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Our client is a leading Financial Services company based in Limassol

We are looking for passionate and self-motivated professionals to join their Customer Care team.

The role does involve a rotating shift pattern as follows.

  • Five Working Days: Monday- Friday( 1 Saturday or 1 Sunday included once a month)
  • Morning shift: 8:00 – 16:30
  • Afternoon Shift- 16:00 – 00:30
  • Weekend shift: Saturday and Sunday 8:00-16:30

Job Description

  • Dealing with clients’ inquiries via live chat, email and telephone
  • Performing personal clientele analysis and taking actions as required
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Cooperating effectively with other departments as required
  • Contributing to team effort by achieving targeted results

Required Skills & Experience

  • Degree in a business-related field
  • Client handling experience in the financial services sector is a definite plus
  • Native Arabic speaker with excellent oral and written skills in English
  • Ability to multitask and maintain a high-level of organization
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Remuneration & Benefits

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Continuous personal development and international training opportunities