Customer Relations Officer (Chinese Speaker)

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Our client is amongst the leading Forex companies, we are seeking Native Chinese speakers to join their team.

Job Description

  • Assists customers who wish to open a company trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information regarding company platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing department in regard to planning seminars, expos and translations of certain campaigns

Requirements

  • University Degree preferably in Finance or Economics
  • Previous relevant working experience will be considered an advantage
  • Excellent command of the Chinese and English language
  • Computer literacy with very good working knowledge of Microsoft Office applications

Remuneration & Benefits

Our client offers an excellent salary package to include, 13th salary, medical insurance, complimentary in house dining, plus additional staff benefits