Our client is amongst the leading Forex companies, we are seeking Native Czech speakers to join their team.
Job Description
- Assists customers who wish to open a company trading account
- Handles welcome calls/call-back requests
- Maintains contact with existing clients to ensure high levels of client satisfaction
- Provides general information regarding company platforms and services offered
- Informs and assists clients in relation to the use of all current and future products
- Provides quality and efficient live support to existing and potential clients
- Maintains professional internal and external relationships that meet Company’s core values
- Delivers service and support to customers through live chats, emails, phone calls and meetings
- Collects customer feedback and follows up e.g. requests for new products and services
- Suggests ideas and actions to develop the market
- Coordinates with the marketing department in regard to planning seminars, expos and translations of certain campaigns
Requirements
- University Degree preferably in Finance or Economics
- Previous relevant working experience will be considered an advantage
- Excellent command of the Czech and English language
- Computer literacy with very good working knowledge of Microsoft Office applications
Remuneration & Benefits
Our client offers an excellent salary package to include, 13th salary, medical insurance, complimentary in house dining, plus additional staff benefits