Our client is amongst the leading FX Brokers based in Limassol.
We are seeking on their behalf to recruit an experienced Customer Relations Officer for the South African Market who speaks native Afrikaans
Job Description
- Assists customers who wish to open a trading account
- Handles welcome calls/call-back requests
- Maintains contact with existing clients to ensure high levels of client satisfaction
- Provides general information in regards to the company platforms and services offered
- Informs and assists clients in relation to the use of all current and future products
- Provides quality and efficient live support to existing and potential clients
- Maintains professional internal and external relationships that meet Company’s core values
- Delivers service and support to customers through live chats, emails, phone calls and meetings
- Collects customer feedback and follows up e.g. requests for new products and services
- Suggests ideas and actions to develop the market
- Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Required Skills & Experience
- University Degree preferably in Finance or Economy
- Previous relevant working experience will be considered an asset
- Excellent command of the English and Afrikaans languages
- Computer literacy with very good working knowledge of Microsoft Office applications
Remuneration & Benefits
Our client offers an excellent salary package to include 13th salary, medical insurance, provident fund and a number of additional staff benefits