Customer Relations Officer – Spanish Speaker

Our client is a very well established and leading Forex company based in Limassol

We are recruiting for Customer Relations Officers who are native Spanish speakers

Some staggered shift work is required.

Job Description

  • Assisting customers who wish to open a trading account.
  • Handles welcome calls/call-back requests.
  • Maintains contact with existing clients to ensure high levels of client satisfaction.
  • Provides general information in regarding the company platforms and services offered.
  • Informs and assists clients in relation to the use of all current and future products.
  • Provides quality and efficient live support to existing and potential clients.
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Delivers service and support to customers through live chats, emails, phone calls and meetings.
  • Collects customer feedback and follows up e.g. requests for new products and services.
  • Suggests ideas and actions to develop the market.
  • Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns.

Required Skills & Experience

  • University Degree preferably in Finance or Economics.
  • Excellent command of the English language plus Native Spanish
  • Previous relevant working experience will be considered an asset.
  • Computer literacy with very good working knowledge of Microsoft Office applications.

Remuneration and Benefits

  • Competitive salary including a 13th salary,
  • Relocation package,
  • Provident fund,
  • Medical and life insurance,
  • Complimentary in house dining