Customer Support Officer

Our client is a leading international Financial Services provider, based on the outskirts of Limassol.

We are seeking an outgoing individual who has excellent English language skills to join their team

The role does involve a 3 week rotational shift pattern as follows.

Due to the shift patterns ideally the successful applicant should have a car to commute to work.

Free parking is provided

Job description

Deliver service and support to customers through live chats, emails and phone calls
Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
Handle and resolves customer complaints
Provide information to customers in regard to Company’s services and products
Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
Inform customers about internal regulations and procedures of Company
Follow up on the progress of the response to the customer
Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
Provide feedback on the efficiency of the customer service process

Required Skills & Experience

University Degree is an advantage but not a must
Excellent command of the English language
Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
Flexible, outgoing, problem solving skills, excellent communication skills
Any knowledge of FX industry is considered an advantage

Remuneration & Benefits