German Speaking Customer Relations Officer

Our client is a leading Financial Services provider based in Limassol

 Job Description

  • Assists customers who wish to open a trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regard to the platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing departments in regard to planning seminars, expos and translations of certain campaigns.

Required Skills & Experience

  • University Degree preferably in Finance or Economics
  • Native German and a good command of the English language
  • Previous relevant working experience will be considered an asset
  • Computer literacy with very good working knowledge of Microsoft Office applications.

Remuneration & Benefits

  • Competitive salary including a 13th salary
  • Medical and life insurance
  • Complimentary meals and beverages at the in-house cafeteria