Head of IT Service Desk

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We are seeking to recruit an experienced team leader for the position of Head of IT Service Desk.

Our client is a leading Financial services provider based in the centre of Limassol.

Job Description

Supervising a team of 10 people.

  • Installing, replacing and configuring computer hardware, operating systems, trading platforms and applications
  • Performing routine audits of systems and software, and resolving any problems identified
  • Monitoring the proper administration the Company’s ticketing system and responding to staff requests in a timely manner
  • Monitoring the systems using monitoring tools
  • Liaising with external associates for problem solving
  • Administrating Windows operating systems
  • Coordinating and monitoring the work of team members
  • Providing necessary guidance, coaching and support to subordinates

Required Skills & Experience

  • BSc/MSc in Information Technology or any other relevant field
  • Minimum 7 years’ experience in a similar position, preferably in the financial services industry
  • Minimum 3 years’ experience in managing and leading a team of IT professional
  • Hands-on experience with trading platforms, preferably with MT4/MT5, is a plus
  • Excellent problem solving and troubleshooting skills
  • Proactive and efficient with strong organisational and people management skills

 Remuneration & Benefits

  • Attractive remuneration package
  • Performance related bonus
  • Private health insurance
  • Private pension insurance