Our client is a leading Financial Services company based in Limassol
We are looking for passionate and self-motivated professionals to join their Customer Care team.
The role does involve a rotating shift pattern as follows.
- Five Working Days: Monday- Friday( 1 Saturday or 1 Sunday included once a month)
- Morning shift: 8:00 – 16:30
- Afternoon Shift- 16:00 – 00:30
- Weekend shift: Saturday and Sunday 8:00-16:30
Job Description
- Dealing with clients’ inquiries via live chat, email and telephone
- Performing personal clientele analysis and taking actions as required
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Cooperating effectively with other departments as required
- Contributing to team effort by achieving targeted results
Required Skills & Experience
- Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Native Polish speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Remuneration & Benefits
- Attractive remuneration package plus performance related reward
- Private health insurance
- Corporate pension fund
- Continuous personal development and international training opportunities