Salesforce Project Manager

Our client is a leading Financial Services provider based in Limassol. We are seeking an experienced Project Manager

Job Description

  • Work with key business and development personnel to determine product strategy, areas of opportunity and roadmaps taking each group/team’s dynamics into consideration, but always striving for a unified, standardized approach whenever possible
  • Work with the business to document feature requirements and development user stories while always striving for an iterative and continuous delivery method to larger feature releases.
  • Work with business leaders to quantify development impact including ROI projections and post release impact
  • Maintain development prioritization lists and backlogs
  • Work cross functionally between multiple product/development teams to ensure key dependencies for feature and product enhancements are being met and/or addressed in a timely manner
  • Timely and concise communication of release activity, project status updates and roadmap timelines to business leadership
  • Coordination of training and demos to key end users and executive/management teams
  • Management of key vendor relationships including licensing and product strategies/requirements
  • Building up key business relationships across operational, engineering, product and executive teams that foster open lines of communication and teamwork to achieve key business goals
  • Coordinate UAT for all feature releases to ensure defects are properly documented, UAT completes in an acceptable timeframe and the UAT team has all the necessary support to complete testing
  • Overseeing UI changes to customer facing tools including gathering feedback from end users, working with the corporate UX team to schedule suggested changes and coordinating demo and training

Required Skills & Experience

  • Bachelor’s degree in Computer Science, Computer Information Systems, Business Administration or similar field
  • Superb verbal and written English communication skills
  • Minimum 2 years of experience on the same position
  • Strong working knowledge of Salesforce systems with emphasis on Lightning implementation and Communities
  • Expert knowledge of the MS Office Suite
  • Experience with Agile development methodologies

Special Requirements:

  • Ability to effectively work with and maintain strong working relationships with internal partners, both technology and operational leaders and team-members
  • Ability to perform data analysis, trend analysis, graphing, presentation development and delivery
  • Skilled in developing and communicating overall product strategies
  • Ability to identify risk and drive projects to completion
  • Strong familiarity with contact center technologies and systems
  • Excellent organizational and prioritization skills
  • Proven ability to manage multiple projects simultaneously

Remuneration & Benefits

  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for an employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Complimentary meals and beverages at the in-house cafeteria