Front Office Manager

Our client operates one of the Premier 5* Hotel Resorts in Limassol. We are seeking to recruit an experienced

Front Office Manager

Working and reporting to the Hotel General Manager to oversee the smooth operation of the check in and check out of all Hotel guests and managing the front of house team.

The position is permanent (not seasonal).

Job description

  • Manage the Front Office team
  • Collaboration and liaison with all Hotel departments ;
  • Customer Relations
  • Sales
  • Floors
  • F & B department
  • Accounting
  • Maintenance
  • Organise optimal operations of admissions through correct staff guidance
  • Organise & manage excellent customer service levels
  • Achieve satisfactory room occupancy in relation to set targets
  • Organise staffing levels of the department
  • Drive sales in all hotel departments
  • Handle and manage customer complaints to the Hotel standards
  • On-going staff training
  • Staff evaluation
  • Communication with agencies & tour operators
  • Work with F&B department to ensure successful implementation of events

Required Skills & Experience

  • Diploma in Hotel Management or Relevant Field
  • At least 3 years’ experience in a similar position in a 4 star or 5 star hotel
  • Excellent command on the Greek and English Language
  • Excellent Knowledge of Computer applications
  • Leadership skills
  • Excellent organizational and managerial skills

Remuneration & Benefits

  • Gross salary €2,200 – €2,400 Gross per month x 13
  • 5 day working week
  • 8 hour working day