Our client operates a number of Hotels across Cyprus and is seeking to recruit an experienced
Front Office Manager
Working and reporting to the Hotel general manager to oversee the smooth operation of the check in and check out of all Hotel guests and managing the front of house team.
The position is long term (not seasonal).
Educational & Past Experience Requirements
Diploma in Hotel Management or Relevant Field
- At least five years experience in a similar position in a 4 star or 5 star hotel
- Excellent command on the Greek and English Language Knowledge of German and or Russian will be considered an advantage
- Excellent Knowledge of Computer applications
- Leadership skills
- Excellent organizational and managerial skills
Job description
- Manage the Front Office team
- Collaboration and liason with all Hotel departments ;
- Customer Relations
- Sales
- Floors
- F & B department
- Accounting
- Maintenance
- Organise optimal operations of admissions through correct staff guidance
- Organise & manage excellent customer service levels
- Achieve satisfactory room occupancy in relation to set targets
- Organise staffing levels of the department
- Drive sales in all hotel departments
- Handle and manage customer complaints to the Hotel standards
- On-going staff training
- Staff evaluation
- Liase with agencies & tour operators
- Work with F&B department to ensure successful implementation of events
On offer is an excellent remuneration and benefits package.