Software Support Consultant

Our client is involved in the marketing, development, implementation and technical support of cutting-edge software solutions for some of the most successful companies in Cyprus

We are seeking to employ a Software Support Consultant to join their talented team.

This is full-time position based in Nicosia, suitable for people who enjoy working in a challenging environment and have a passion for technology and its ability to transform business.

Job Description

  • Become an expert in the software systems supported by the company.
  • Handle support requests by telephone or email.
  • Perform the first level of troubleshooting for basic or common issues.
  • Redirect more complex issues or requirements to the appropriate internal or external resources.
  • Quickly identify and escalate situations requiring urgent attention.
  • Follow up with clients to ensure complete resolution of issues.
  • Manage the helpdesk ticketing system.
  • Provide training to users.
  • Maintain helpdesk and other relevant documentation.

Required Skills & Experience

  • University degree in a related subject.
  • High level of computer literacy.
  • Excellent analysis and communication skills.
  • A customer-centred approach to technical support.
  • Basic understanding of enterprise business processes.
  • Fluent in Greek and English.
  • Previous experience in software technical support will be a definite advantage.
  • Previous experience in software consulting or development is not essential but will be an advantage.

Remuneration & Benefits

Competitive salary

  • Performance related bonus up to 15% of salary
  • Provident fund (will start within 2023)
  • Free food and coffee
  • Training courses for professional development