Service Desk Engineer

Our client is a leading Financial Services provider based in Limassol. We are seeking to recruit a candidate with one or two years working experience.

The position does involve some shift work as follows

  • For 8 weeks in a row working 8.00am – 4.30pm
  • For 1 week working 4.00am – 12.30pm
  • For 1 week working 00.00 – 8.30am. Following this week there will be 3 days off and only 2 days working then revolving back to the above

Job Description

  • Ensuring proper and smooth operation of the MT4 and MT5 trading platforms
  • Installing, replacing and configuring computer hardware, operating systems, trading platforms and applications
  • Troubleshooting hardware and software conflicts and making repairs or adjustments when necessary
  • Installing and troubleshooting Windows based systems
  • Working with Microsoft, GSuite and cloud technologies
  • Assisting with the administration of Windows operating system, Azure Portal
  • Performing routine audits of systems and software, and resolving any problems identified
  • Administering the Company’s ticketing system and responding to staff requests in the agreed SLA, log all IT support helpdesk calls in the ticketing system
  • Monitoring our systems by using monitoring tools
  • Providing guidance, support and training to staff on IT related issues
  • Liaising with external associates for problem solving
  • Working on shift schedule

Required Skills & Experience

  • BSc/MSc in Information Technology, or any other relevant field
  • Experience in a similar position will be a strong plus
  • Excellent problem solving and troubleshooting skills
  • Proactive and efficient with strong organisational skills
  • Ability to multitask, prioritise and work independently
  • Provide a fast, polite and efficient responses to all staff
  • Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)

Remuneration & Benefits

  • Competitive salary package plus monthly shift allowance
  • End of year performance related bonus
  • Private health insurance
  • Corporate pension fund
  • Continuous personal development and international training opportunities