Our client is a leading and well established Financial Services provider based in Limassol.
They are seeking to recruit a Service Desk Engineer to join their team
The role does involve shift work working Monday – Friday on a rotational basis as follows.
- Week 1. 8.00am – 4.30pm
- Week 2. 4.00am – 12.30pm
- Week 3. 00.00 – 8.30am
- Week 4. – 3 days off and then 2 working days
Job Description
- Ensuring proper and smooth operation of the MT4 and MT5 trading platforms
- Installing, replacing and configuring computer hardware, operating systems, trading platforms and applications
- Troubleshooting hardware and software conflicts and make repairs or adjustments when necessary
- Installation and troubleshooting of Windows based systems
- Working with Linux, Microsoft, VMware and cloud technologies
- Assisting with the administration of Windows and Linux operating systems
- Performing routine audits of systems and software, and resolving any problems identified
- Administering the Company’s ticketing system and responding to staff requests in the agreed SLA, log all IT support helpdesk calls in the ticketing system
- Monitoring systems by using monitoring tools
- Providing guidance, support and training to staff on IT related issues
- Liaising with external associates for problem solving
Required Skills & Experience
- BSc/MSc in Information Technology, or any other relevant field
- Experience in a similar position will be a strong plus
- Excellent problem solving and troubleshooting skills
- Proactive and efficient with strong organisational skills
- Ability to multitask, prioritise and work independently
- Provide a fast, polite and efficient response to all employees
- Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)
Remuneration & Benefits
- Attractive salary package
- Monthly shift allowance
- End of year performance bonus
- Private health insurance
- Private pension insurance