Service Desk Engineer

Apply To Job Vacancy

Our client is a leading and well established Financial Services provider based in Limassol.

They are seeking to recruit a Service Desk Engineer to join their team

The role does involve shift work working Monday – Friday on a rotational basis as follows.

  • Week 1. 8.00am – 4.30pm
  • Week 2. 4.00am – 12.30pm
  • Week 3. 00.00 – 8.30am
  • Week 4. – 3 days off and then 2 working days

 Job Description

  • Ensuring proper and smooth operation of the MT4 and MT5 trading platforms
  • Installing, replacing and configuring computer hardware, operating systems, trading platforms and applications
  • Troubleshooting hardware and software conflicts and make repairs or adjustments when necessary
  • Installation and troubleshooting of Windows based systems
  • Working with Linux, Microsoft, VMware and cloud technologies
  • Assisting with the administration of Windows and Linux operating systems
  • Performing routine audits of systems and software, and resolving any problems identified
  • Administering the Company’s ticketing system and responding to staff requests in the agreed SLA, log all IT support helpdesk calls in the ticketing system
  • Monitoring systems by using monitoring tools
  • Providing guidance, support and training to staff on IT related issues
  • Liaising with external associates for problem solving

Required Skills & Experience

  • BSc/MSc in Information Technology, or any other relevant field
  • Experience in a similar position will be a strong plus
  • Excellent problem solving and troubleshooting skills
  • Proactive and efficient with strong organisational skills
  • Ability to multitask, prioritise and work independently
  • Provide a fast, polite and efficient response to all employees
  • Knowledge of Windows 10/2012/2016 (MacOS knowledge is considered a plus but not a must)

Remuneration & Benefits

  • Attractive salary package
  • Monthly shift allowance
  • End of year performance bonus
  • Private health insurance
  • Private pension insurance